Shipping & Dispatch Policy
Processing Times
Please allow up to 5-7 business days for processing. Once despatched, the shipping time applies. For urgent requests please contact us. Once dispatched, a tracking confirmation will be sent out.
*Working days are Monday to Friday, excluding national holidays.
Shipping Costs and Speeds
All parcels are shipped with tracking, encouraging safe delivery. The cost is dependent on the destination, delivery speed, and the weight of the parcel -- this is calculated at checkout.
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Winnipeg Shipping - 1-3 days
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Canada Shipping - 2-6 days
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USA Shipping - 2-7 days
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International Shipping 5-12 days
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Disclaimer
Please note that the shipping times above are estimates. You can check shipping prices at checkout. All products are guaranteed 100% authentic.
Unboxedcustoms is not responsible for any customs holds or delays. The buyer is responsible for any duty/custom fees.
Return Policy
By purchasing from Unboxedcustoms you are agreeing to our Return and Refund Policy
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All sales are final - no order cancellations or amendments.
Returns or exchanges will not be accepted due to hygienic reasons.
By paying for this item the buyer also understands that custom paintings and each pair of shoes vary in pattern and color.
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We can not accept any responsibility for any delay/loss where an incorrect address is given, or the recipient has missed delivery. Should your parcel go missing because the address is incorrect, or has missed delivery, we will do our best to track it down but no refund will be given unless/until the parcel is returned to us by the courier as non-deliverable. In cases where carriers charge for parcels returned due to an incorrect address or uncollected parcel, the fee will be passed onto the original cardholder.
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Currently, this charge is up to $25-$45 in CAD and USA.
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Thank you for understanding!